Make the area safe first
Do Not Force a Damaged Garage Door
A door that is off track, hanging unevenly, supported by a damaged cable or affected by impact can move without warning. Continuing to run the opener may worsen damage and place people, vehicles or equipment at risk.
- Stop operating the opener and wall control.
- Keep people, pets, vehicles and equipment away.
- Do not loosen springs, cables, drums or bottom brackets.
- Do not stand or walk beneath a damaged door.
- If property is unsecured, call and clearly explain that concern.
Problems that may require urgent service
- Door stuck open and property cannot be secured
- Door off track, leaning or hanging
- Broken spring or cable with the door partly open
- Vehicle or storm impact damage
- Loose or damaged panels creating a hazard
- Commercial door blocking required access
